The customer selects the relevant product at www.verkaufen.ch. Based on the customer's description of the product and its condition, a purchase price is displayed, which is guaranteed for 14 days.

The displayed purchase value is subject to the following conditions:

1. The Apple ID and any other manufacturer locks have been removed.
2. The Apple ID and any other manufacturer locks have been removed.
3. The product has not been imported and was manufactured for use within the European Economic Area.
4. The product is not tied to foreign SIM cards or networks.
5. The product and all its components are original and have not been modified (jailbreak, etc.).
6. The battery complies with the respective manufacturer's specifications and therefore has sufficient capacity and does not display a warning regarding excessive charging cycles or a specific service/replacement notification.

If these conditions are not met, Recommerce will make the customer an individual offer.

Sending in products is free of charge if the customer uses our postage label. The customer receives this postage label by email or can download it directly from our website. products are shipped using PostPac Economy.

Sending in products is free of charge if the customer uses our postage label. The customer receives this postage label by email or can download it directly from our website. products are shipped using PostPac Economy.

After receipt, the products are first erased and then subjected to a complete functional test.

If the product and its condition match the information provided by the customer, Recommerce will accept the offer by email at the price already determined.

If the inspection shows that the actual condition of the goods differs from the customer's description of the product and its condition, Recommerce will send the customer a counteroffer by email.

The customer may accept or reject this counteroffer within 14 days of receiving our email. If the customer rejects the counteroffer, the customer may choose whether the product should be returned free of charge by PostPac Economy to the customer's address or whether Recommerce should retain the device for further processing.

If the customer does not respond to the counteroffer within 14 days, meaning that the customer neither expressly accepts nor rejects it, Recommerce will assume that the customer wishes to accept the counteroffer.

Products are purchased only in quantities customary for private customers. If the customer offers a larger quantity of a product, Recommerce expressly reserves the right to make a counteroffer for all products offered or to reject the offer.

The agreed purchase price is paid after Recommerce has accepted the offer or after the customer has accepted the counteroffer. Recommerce confirms the amount to be paid by email.

Payment is made to the IBAN entered by the customer when creating the order. Payments can only be made to bank or postal accounts in Switzerland or Liechtenstein.

The customer is responsible for providing correct payment and bank account details. Delays and additional costs resulting from incorrect information shall not be borne by Recommerce.

By submitting an offer to Recommerce, the customer warrants that the customer is the lawful owner of the products or is entitled to transfer ownership of those products to Recommerce. The customer further warrants that the products offered are free from any third-party rights.

In addition, by submitting the offer, the customer undertakes to indemnify Recommerce against all third-party claims of any kind and origin relating to the products offered. 

Ownership of the products passes to Recommerce at the time Recommerce accepts the offer or, in the case of a counteroffer, at the time the customer accepts the counteroffer..

To maintain quality for customers, only genuine products from the respective official manufacturers (such as Apple, Samsung and others) are purchased. If a product is not genuine, Recommerce reserves the right to charge shipping costs and an inspection fee and, where fraud is suspected, to initiate legal proceedings. To ensure that functional genuine products are purchased, Recommerce is entitled to open the original packaging for inspection purposes where necessary.

Under the GTC, the service enables the customer to purchase products against payment of the price.

The customer must select on the website the product that the customer wishes to order and purchase and complete all steps indicated on the website in accordance with the procedures set out in the GTC.

The customer declares that the customer has read and accepted the GTC before placing the order.

The steps required to place an order are described on the website.

The company sells products in different conditions, from different brands, models and categories. products sold by the company are always tested and refurbished. The testing and refurbishment performed vary depending on the type, brand, condition, model and category of the product.

At the customer's request, a list of the tests and refurbishment measures for the different products may be inspected at the company, whose details are set out in Article 1 of the GTC.

The company informs the customer that product data are erased using professional data-erasure software before the products are offered for sale.

Products may be locked to a particular mobile network or may be unlocked. The customer is informed of this on the website.

All technical information on individual products is based on information provided by the manufacturers.

The company sells five condition categories:

1. New: The device is completely new. It is sealed in its original packaging and comes complete with all accessories and manuals.
2. Like new: The device is in like-new condition. No signs of use are visible at arm's length (0.5 m).
3. Very good: A few very slight signs of use.
4. Good: Many fine scratches/signs of use or a few noticeable or deep scratches/signs of use (maximum 3).
5. Allright: Display: many noticeable but not very long signs of use. Housing: many noticeable signs of use, impact marks or dents, or very slight discoloration.

We do not sell heavily used devices, but such devices may be available from another provider.

The sale becomes final only once the company has sent an email confirming that the order has been accepted. The price of each product, including all taxes, is shown in the corresponding product data sheet according to the product category. Shipping costs for the customer's order are displayed before final confirmation. The prices and shipping costs remain available after confirmation at Delivery & Payment

During the purchasing process, the customer is asked to enter the following information correctly on the website:: Personal data (first name, surname, email address, telephone number, personal address and delivery address if different).

After confirming the contents of the order, the customer finalizes the order by paying for it or by selecting "prepayment".

The company informs the customer that it reserves the right to refuse to execute an order from a customer with whom a legal dispute exists or has existed. Such a dispute constitutes a legitimate reason to refuse the sale of a product to a consumer.

If incorrect information has been provided regarding the availability of a product, the company will inform the customer by email as soon as possible. The customer may then have the product replaced by another product of the same quality and price, subject to available stock, or cancel the order and have the payment refunded within fourteen (14) days after the company informs the customer that the product is unavailable.

At our on-site location, payment is possible only by cashless means (for example credit card, debit card or TWINT). Cash is not accepted.

The products are sold at the price displayed on the website and applicable when the customer confirms the order.

The prices are stated and payable in swiss francs (CHF). They are net prices including packaging and all taxes, plus delivery costs where applicable.

The product price shown on the website changes over time and depends on the characteristics of the product sold (model, functionality, condition, etc.). Accordingly, all prices on the website may be changed without prior notice.

When the customer orders a product on the website, the customer authorizes the company to charge the order amount, including delivery costs and fees, to the customer's payment card if payment is made by bank card.

Taxes, duties and other charges payable under Swiss law shall be borne by the customer.

The customer expressly confirms that the customer is entitled to use the selected payment method.

The customer may pay for the order through the website using any payment method offered at the final confirmation stage of the order.

The order confirmation email contains all relevant contractual information as well as our bank details.

The payment options offered under Payment options in the online shop are available to the customer.

If the customer chooses "Invoice with installment option (POWERPAY)", POWERPAY takes over the invoice claim and handles the corresponding payment arrangements. When purchasing on invoice, the customer accepts not only Recommerce's GTC but also POWERPAY's GTC. The customer may then pay the invoice either in monthly installments or in one amount.

The price is payable on the date of the order in accordance with the procedures indicated on the website.

The company is not required to make the product available if the customer does not pay the price in full under the conditions set out above.

In addition, if the above payment terms or the payment terms shown on the website are not complied with, the company reserves the right to suspend or cancel delivery of current orders placed by the customer.

The orders bind the customer to accept the products. Recommerce may, at its sole discretion, accept subsequent amendments or cancellations. In such a case, the customer must contact Recommerce customer service by email or telephone.

If the order has already been delivered, Recommerce's provisions on product returns apply.

If the order has not yet been delivered, Recommerce will refund the purchase price paid to the bank account specified by the customer.

If, after an order or conclusion of the contract, delivery becomes impossible in whole or in part (resolutory condition), the customer will be informed immediately by email or telephone. If the products have already been paid for in whole or in part, the amount paid will be refunded. If no payment has yet been made, the customer will be released from the payment obligation. Any further claims due to delayed delivery or failure to deliver are excluded.

Subject to the exceptions below, products purchased through our online shop may be returned within 14 calendar days from delivery, notification that the parcel is ready for collection by the postal service, or collection on site at Recommerce AG. products must be properly packaged with all accessories. Returns after expiry of this period are generally refused.

The following rules apply when calculating the refund value:

Full refund of the purchase price:
The product has no functional defects, is in the same condition with regard to signs of use, and all accessories are complete.
The product was purchased unopened and sealed and is returned in the same condition.

Individual assessment:
The product has functional defects, signs of use differ from the condition at delivery, or accessories are incomplete.
The product was purchased unopened and sealed but is returned opened.

In cases requiring an individual assessment, a deduction of at least 10% of the purchase price will be applied. The minimum refund value corresponds to Recommerce's current purchase value.

Return postage costs
The postage costs for returning items are generally borne by the sender.
If the customer received a product that was not ordered or if the product was defective on arrival (DOA), Recommerce will bear the postage costs.

Irrespective of any contractually agreed warranty, the company remains liable, under the applicable conditions, for non-conformity of the goods covered by the contract and for material defects.

Statutory Warranty
The products supplied by the company are covered by the statutory warranty against material defects in accordance with Article 197 et seq. of the Swiss Code of Obligations.

Under the statutory warranty, the company will repair the product, replace it with a similar product, a product of the same price and category or, if no such product is available, refund the purchase price.

The statutory warranty under Article 7 applicable to the product originally purchased by the customer continues to run. The period between dispatch of the product and receipt of the new product, during which the product could not be used, is added to the warranty period.

The products supplied by the company are covered by a dealer warranty of twenty-four (24) months from receipt of the product by the customer. This warranty covers receipt by the customer of a defective product or a product that does not correspond to the order.

This warranty is limited to repair or replacement of the purchased product with another used product from an equivalent series.

For a product covered by warranty, the company undertakes to offer the customer a solution within seven (7) working days after receipt of the product by the company

To exercise the customer's rights, the customer must notify the company by email at customercare@verkaufen.chwithin twenty-four months of the date shown on the purchase invoice of the identified lack of conformity and of the intention to claim under the warranty. Otherwise, the warranty claim expires.

Requests for replacement not made by email within the above period will not be considered by the company.

If the customer requests a solution from the company as described above, the company will reply by email and explain the procedure. The company will not consider requests where the customer fails to follow the procedure clearly communicated by email.

The customer may claim under the above warranties only if the customer returns the product, together with all accessories supplied with it, in the condition in which it was received, within a maximum of ten (10) working days after sending the email informing the company of the intention to claim under the contractual warranty.

This warranty is a free service if the defective product is covered by the warranty and the above procedure and deadlines have been observed by the customer. The customer must return the product in the condition in which it was received; otherwise the warranty claim expires.

Customers are reminded that the products are used. The customer may therefore not invoke this warranty merely because of the product's used condition.

The customer must remove the SIM card from the product before returning it. Otherwise, the SIM card cannot be returned and will be destroyed by the company or its subcontractors for security reasons. If the SIM card is used during transport, the customer expressly confirms and accepts that the company cannot be held liable under any circumstances.

The dealer warranty under Article 7 applicable to the product originally purchased by the customer continues to run. The period between dispatch of the product and receipt of the new product, during which it could not be used, is added to the warranty period.

All warranties are excluded:

1. If a lack of conformity is reported after expiry of the warranty period specified in Article 7 of the GTC;
2. For damage caused by an accident, use not in accordance with the technical documentation on the product manufacturer's website, malfunction resulting from an unlocking attempt, or improper maintenance of the product by the customer or a third party other than the company (including dirt, oxidation, corrosion, rust spots, etc.);
3. For damage occurring during installation or opening of the product;
4. For damage caused by circumstances external to the product, in particular incorrect installation of the product by the customer, negligence by the customer causing damage to the product, fire, water damage, etc.; and, in general, for damage of any kind arising after the sale and damage to external parts of the product where such damage does not impair proper functioning;
5. For scratches, notches or scuffs occurring after the sale;
6. For scratches, notches or scuffs existing before the sale and accepted by the customer in accordance with the product description under Article 6 of the GTC;
7. For technical manipulation of the product, in particular modification or repair by the customer or repair by a facility not approved by the product manufacturer;
8. For modification or updating of the product's operating system that causes a malfunction;
9. And, in general, for any modification by the customer that is not authorized by the product manufacturer, including jailbreaking.